Help center

Find support for account access, catalog quality, offers, order states, and payout timelines.

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Jump to the area that matches your question. Each section has quick answers below.

I cannot sign in or reset my password.: Use the login page with the email tied to your account. If you still cannot access it, email support@2manybooks.com from the address on file and include your username.
Where do I change username, email, or notification preferences?: Open Settings from the menu or go to /settings. Profile and marketplace preferences live there; save changes before leaving the page.
How do I delete or pause my account?: Contact support@2manybooks.com with your username. We will confirm ownership and walk you through export or closure options.

Adding books, covers, subjects, and fair-value estimates.

A book title, author, or cover looks wrong.: Open the book modal and use report or edit flows where available. Our catalog team reviews submissions; duplicate or merged editions may take a short time to reconcile.
Why do subject tags look different from what I typed?: Tags are normalized to English display labels so collections stay searchable across languages. Your original intent is preserved in catalog data where possible.
What is fair value on my copy?: Fair value is an estimated market reference for your edition and condition—not a guaranteed sale price. It helps price listings and collection totals on your dashboard.

Sending offers, responding as a seller, and when offers expire.

How do I make an offer on a listing?: Open the book from the marketplace, choose Make offer (when available), and submit an amount and optional message. The seller sees it in their dashboard inbox.
Where do I see offers on my books?: Sign in and open Dashboard. Incoming offers appear in Inbox with the buyer, amount, and message so you can accept or continue on the listing.
Are offers binding?: Offers are expressions of interest until a checkout or accepted sale path completes. Final price and availability follow marketplace listing and order rules.

Checkout, payment, shipment, and completed sales.

What does pending payment mean?: The buyer still needs to finish checkout. From Dashboard, buyers can open Complete payment; sellers see the order once payment clears.
When do I ship as a seller?: After payment is in escrow, confirm shipment from Dashboard or the order confirmation link. Upload tracking when prompted so the buyer can follow delivery.
Where is my order history?: Dashboard lists active and recent orders under Order history, split into sales and purchases. Use Open on a row for checkout or shipment details.

Install 2manybooks on your iPhone without the App Store.

How do I add 2manybooks to my Home Screen?: On iPhone, open 2manybooks in Safari, tap Share, then Add to Home Screen. The icon opens the same site in full-screen mode—your library, discover, and marketplace work the same as in Safari while you stay signed in.
Why did a link open in Safari instead of my Home Screen icon?: Some email links (for example password reset) may open in Safari first. Sign in there, or copy the link and open it from Safari while logged in; your session cookie applies to the same site in both Safari and the Home Screen app.
Is this different from an App Store app?: Yes. This is a web app you install from Safari—not a separate download from the App Store. You need an internet connection for most features; push notifications and background updates are more limited than native apps.

Seller verification, Stripe Connect, and when funds arrive.

Why cannot I publish a listing?: Verified seller status and a connected Stripe account are required. Open Store from the menu, complete verification if needed, then Connect Stripe.
When do payouts hit my bank?: Stripe pays out on their schedule after a sale completes and any hold period ends. Payout timing depends on your country and Stripe account status—check Stripe Dashboard for transfer dates.
Charges or payouts show as pending in Store.: Finish Stripe onboarding and any identity steps they request. Until charges and payouts both show enabled, listings may stay unpublished or orders may not settle.

Email support@2manybooks.com with your username, book or order link, and screenshots if something looks wrong.